OPERATIONAL SUCCESS IS YOUR SUCCESS
- ONE Workflow
Streamlines the customer experience and manages volume and overflow over the entire company and includes our XPRESS Process.
- Highly efficient
- Allows upfront underwriting for expedited borrower decisions
- Designed to identify easy “Green Path” loans
Sales and ops are connected at the hip, and one relies on the other. Communication is constant, encouraged, and open at every level.
- Centralized Ops landing page
- Tuesday at Two weekly call
- Top-down approach
- Access to every level of Operations Leadership
- Advisors encouraged to reach out to Operations
- Proactive, not Reactive
Within 24 hours, on March 16, 2020, Operations was 98% fully remote and operational.
- Operations Stats
First half 2020 Apps, Locks, & Fundings increased at least 65% over first half 2019
- FAM At-A-Glance Production Stats – 1st Half 2019 vs 1st Half 2020
- Applications units +66.5%
- Application volume+74.2%
- Lock units+ 65.1%
- Lock volume+ 75.3%
- Funding units+ 80.3%*
- Funding Volume+ 95.4%*