Hear What My Customers Have To Say

Don’t take my word for it, here is what others are saying about me! I hope to provide you with the highest level of service possible.

  • After having a bad experience while trying to refinance my home with Wells Fargo, I cancelled with them after the first few days. I had been referred to Matthew by a friend and had heard good things by others who had used him to Refinance their homes. So I decided to give him a shot. From the first phone call until the final closing, Matt was there for me assisting me with any questions or concerns that I had. With previous refinances I have done, there always seemed to be glitches along the way. This time was a completely different experience. Smooth sailing all the way through. I will definitely use Matt in the future and recommend him to others as well.

    Shawn M.

  • Matthew was very professional and accessible throughout the entire process. He responded to our questions in detail and helped us navigate through the many challenges of buying our first home.

    Michael C.

  • As first time home buyers we were nervous about the process, but Matthew walked us through each step and discussed in detail what was happening and what needed to be done. Matthew kept us in the loop throughout our journey which was important and appreciated.

    Candice F.

  • Matthew did an OUTSTANDING job for us. He had to overcome a few difficult obstacles with our financing but he figured it out and made it happen!!!! I will recommend him to anyone wanting to finance a home. He is AWESOME!!!!

    Carie F.

  • My families experience with Matthew Lords and Pinnacle staff during the refinance met every expectation. They made the process easy on us, especially while I worked. Matthew made me feel comfortable from start to finish and I had a sense of ease. I searched online and received plenty of interest rates and offers, but along with the interest rates, honesty and transparency was something I was looking and the online companies lacked it.

    Gerardo A.

  • I really had a great experience with Matt Lords and his team handling the refinancing of my home, they got things done in a timely manner and always kept me informed thank you soo much for all your help.

    Juanita B.

  • I so appreciated Matthew Lords' extensive knowledge, energy, and desire to get the job done in a timely manner. He truly is an expert in his field, and I was so fortunate he was on my team. He held my hand and walked me through the entire lending process and made it almost fun, plus I was extremely pleased with the results!

    Kendra R.

  • Matt has been a pleasure to work with. He is always courteous and quick with replies to any questions. This is the second time Matt has taken care of my mortgage and both times he has provided exceptional service.

    Nicholas B.

  • Matt was exceptional and went above and beyond to help us complete the process. He also helped when we originally purchased and was amazing then as well.

    Christopher B.

  • I have worked with Matt Lords on several loans and I keep coming back to him for the excellent advice and service he gives. Communication during a loan process is so important and he responds quickly keeping me up to date and answering my questions right away.

    Mary Ann H.

  • Our home buying experience was stress free because we had an amazing lender who knew what he was doing. He was available anytime he was needed, he was very clear with every step of the entire process, and most importantly he treated us like family and not just another client. We look forward to working with Matthew for future endeavors, and will be recommending his services to family and friends looking to buy a home.

    Meghrik P.

  • Matt was great! He answered my countless questions with knowledgeable answers and a patient and respectful attitude. It made the whole experience a lot more peaceful. He also went above and beyond to get us a good rate and to make sure we closed escrow on time.

    Jared F.

  • Matt and his team were always very professional and made the mortgage process simple and painless. They were prompt in answering all my questions and available any time I needed something. I was very impressed with the whole process and will use them in the future.

    Adam S.

  • We originally thought purchasing and selling a home was going to be easy. Due to circumstances beyond our control things were delayed and the response from our team was amazing. Their hard work and dedication alleviated the stress and they represented us perfectly.

    Anita V.

  • I want to express my sincerest gratitude for the efficient and smooth process Matt Lords provided me on the completion of my home loan. Matt stayed in contact with me on a consistent basis and showed a genuine willingness to help me understand the loan process. Besides the excellent customer service, Matt was able to provide me with an outstanding interest rate that couldn't be beat. I could not have been more satisfied with the experience.

    Michelle W.

  • Saying Matt went above and beyond is an understatement. I can't thank you guys enough for all of the work you put in. Thank you

    Adam B.

  • Bet on Matt. There is no such word as "Can't" when it comes to this process. If you are looking for someone who can make it happen, then you're in the right place. Thank you much

    Antwanard M.

  • Having worked with Matthew Lords on two mortgages now, I can personally say that Matthew and his team have consistently gone above and beyond to make my homebuying experience a pleasant one. My wife and I always worried about the stresses of buying our first home, but Matthew Lords made the whole process very simple. I highly recommend Matthew and his team. I plan on using Matthew Lords again for my next home purchase.

    Brian M.

  • We had the best experience. Matt was very responsive to all of our questions and concerns - in the end he got us exactly the loan and rate that we were looking for.

    Mary C.

  • The whole process went very smoothly, Thanks again!

    Michael F.

  • Matthew and his staff were very professional and made our entire loan process proceed without any undue stress or problems. They were always available and responded immediately to any questions or concerns.

    Marcia C.

  • I feel like Matt always has my best interest in mind. This is invaluable to me.

    Christopher R.

  • Excellent Service

    Michael S.

  • It was a short escrow and Matt got more done than any of us could probably imagine. Helped boost my Fico score and got me a better rate than originally expected. If you just plain want it done then this is the place to go.

    David M.

  • Matt was there for us for everything!! He did a fantastic job and there wasn't anything he needed to do to improve our experience! We highly recommend Matt and thank him for such a smooth process to getting our 1st new home.

    Lindsey L.

  • Matthew made the experience so easy, especially since I went out of state on vacation during the process.

    Candice M.

  • Matt always answered my questions and explained everything in a a way I can understand.

    Cecilia C.

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