SMS Terms

Finance of America Mortgage LLC
Loan Status and Updates Text Message Program Terms and Conditions


By enrolling in the Finance of America Mortgage LLC (“FAM”) text message program you agree to the following Terms and Conditions.  When you enroll, you certify that A) you are the account holder for the phone number enrolled to receive text messages, and consent to enroll or have account holder’s consent to enroll, and B) you are age 18 or older. The FAM text message program is a subscription service. There is no charge from FAM for this service, but YOUR CELLUAR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. The texts may be sent via automated technology. Participation in the FAM text message program is not required for purchase.


You will receive multiple, recurring messages about the progress or status of your loan and information about the ongoing servicing of your loan.  You may receive messages from different phone numbers if you interact with different FAM loan officers.  You agree that these messages may include limited personal information about your loan or loan/financing application, and whoever has access to the mobile phone or carrier account will also be able to see this information. You acknowledge and understand that messages are sent without encryption, which presents some security risk.


FAM also conducts business pursuant to d/b/a names as listed on as an Other Trade Name.  If you engage with a branch or loan officer conducting business under a d/b/a name, you may receive messages under that name.


You may opt out at any time by texting STOP to the message, calling 1-888-488-8471, contacting your FAM loan officer or contacting us at Finance of America Companies, Attn: Legal/Customer Service, 5830 Granite Parkway, Suite 400, Plano, TX 75024.  For help, text HELP to message or call your loan officer to adjust your preferences.  Participating carriers include all US-based mobile carriers.  FAM and T-Mobile® are not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. You can access our Privacy Policy here.